When is the balance due after paying a build deposit?
The deposit reserves the work and starts the build. The remaining balance is due once you approve the finished preview and before the site is published. We will show the balance clearly before launch.
How do monthly aftercare subscriptions change or end?
Monthly aftercare can be upgraded, downgraded or cancelled with 30 days' notice through the customer portal or by emailing support. Annual aftercare is a single twelve-month payment and does not renew automatically.
How do Studio AI credits reset or roll over?
Free-plan credits are a usage allowance, not stored credit. They reset according to the allowance shown inside Studio and unused credits do not roll over. Pro and Pro+ include unlimited AI Studio generations while the plan is active.
How does a project start?
Send the form or an email describing the idea. Our new-project reply target is within 24 hours. We agree a price and a small deposit, then build a preview you can look at. Nothing goes live until you are happy with it.
Can I pay online by card?
Yes — every card payment runs through Dodo Payments. New projects start with a deposit link (Refresh £49, Create Website £99, Custom Builds & Bots £149); the remaining balance is paid by a second link or invoice before launch. Aftercare runs monthly as a subscription you can manage at any time in the
customer portal — or by emailing us and we will do it for you. A year paid up front is a single payment rather than a subscription, so there is nothing to cancel; just email us and we will handle any change.
What does aftercare actually cover?
The unglamorous work of keeping a site healthy: backups, security checks, small copy swaps and the occasional fix. Care and Care Plus add a monthly health report and we make the changes for you; Care Plus also includes monthly build time for new pages. It is optional — every site we build runs fine without it — but it is the easiest way to stay current and secure.
Do I own everything you build?
Yes. The code, the content and the domain are yours. If we ever part ways, you get a proper handover so nothing is locked behind us.
Can I switch tiers or cancel later?
Whenever you like. Upgrade, downgrade or cancel with 30 days' notice — no exit fees. Cancel during the free first month and you pay nothing. Once subscribed, the
customer portal is where you change cards, view invoices or cancel in a couple of clicks.
Why "from £149" and "from £349"?
Because the work is not always the same size. A three-page refresh costs less than a booking flow. After a short conversation we quote a fixed price, and that number stays put.